Privacy Policy

Privacy Policy for Navina Foods

Effective Date: December 7, 2024 (Revised).

Navina Foods (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, applications, and services (collectively, the “Services”).

By accessing or using the Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue using the Services immediately.

1. Information We Collect

We collect the following categories of information when you interact with our Services:

1.1. Personally Identifiable Information (PII):

Name, address, phone number, and email address.
Payment details (e.g., credit card numbers or banking information).
Government-issued identification numbers (where required, such as for KYC purposes).

1.2. Non-Personal Identifiable Information (Non-PII):

Browser type, device type, and operating system.
IP address, geolocation, and device identifiers.
Usage data, such as time spent on the website, pages visited, and clickstream data.

1.3. Sensitive Information:

Financial transaction details (when applicable).
Data required for fraud prevention and identity verification.

1.4. Information from Third Parties:

Data from social media platforms if you link your account.
Publicly available information.

2. How We Collect Information

2.1. Directly from You:

When you create an account or fill out forms on our website.
When you subscribe to our services, newsletters, or promotions.

2.2. Automatically:

Through cookies, web beacons, and similar tracking technologies.
By monitoring your interactions with our Services.

2.3. From Third Parties:

Affiliates, business partners, and service providers.
Credit bureaus, identity verification tools, and fraud prevention agencies.

3. Purpose of Data Collection

We use your information for the following purposes:

3.1. To Provide and Improve Services:

Facilitate account creation and user authentication.
Process payments and manage transactions.
Enhance the functionality and user experience of our Services.

3.2. For Communication:

Respond to inquiries, feedback, or complaints.
Provide updates about your account, transactions, or changes to our policies.

3.3. For Security and Compliance:

Detect and prevent fraud, unauthorized access, and other illegal activities.
Comply with legal obligations and regulatory requirements.

3.4. For Marketing and Analytics:

Personalize content, offers, and advertisements.
Conduct data analysis to understand user behavior and improve our offerings.

4. Legal Basis for Processing

We process your data under the following legal bases:

4.1. Consent:

Where you have provided explicit consent, such as subscribing to marketing communications.

4.2. Contractual Obligation:

To fulfill our obligations under the terms of service agreed upon.

4.3. Legitimate Interests:

For purposes such as fraud prevention, improving our Services, and ensuring security.

4.4. Legal Compliance:

To meet our obligations under applicable laws and regulations.

5. How We Share Your Information

We do not sell your personal data. However, we may share your information under these circumstances:

5.1. With Service Providers:

To third-party vendors who assist with payment processing, hosting, analytics, or customer support.

5.2. With Business Partners:

To affiliates or partners for co-branded services or joint offerings.

5.3. For Legal and Security Reasons:

To comply with legal obligations, such as court orders or subpoenas.
To enforce our Terms of Use or protect the rights, property, or safety of Navina Foods or others.

5.4. In Business Transfers:

In the event of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. When no longer needed, we securely delete or anonymize your data.

7. Data Security

We implement robust security measures to protect your information, including:

Encryption of sensitive data during transmission and at rest.
Regular security audits and vulnerability assessments.
Restricted access to personal data based on roles and responsibilities.

However, no system is completely secure. By using our Services, you acknowledge and accept the inherent risks associated with data transmission over the internet.

8. Your Rights

Depending on your location, you may have the following rights:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Correct inaccurate or incomplete information.
Right to Deletion: Request the deletion of your data under certain circumstances.
Right to Restrict Processing: Limit the use of your data in specific scenarios.
Right to Data Portability: Receive your data in a structured, commonly used format for transfer.
Right to Object: Object to processing based on legitimate interests or direct marketing.
Right to Withdraw Consent: Withdraw previously given consent without affecting the lawfulness of prior processing.

To exercise your rights, contact us at privacy@navinafoods.com.

9. Cross-Border Data Transfers

Your data may be transferred to and processed in countries outside your own, including jurisdictions that may not provide the same level of data protection. Where required, we use safeguards such as standard contractual clauses to protect your information.

10. Children’s Privacy

The Services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, contact us to have it deleted.

11. Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

Enhance your user experience.
Analyze traffic and performance.
Deliver targeted advertisements.

You can manage your preferences through our Cookie Policy or your browser settings.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The “Effective Date” at the top indicates the latest revision. We encourage you to review this policy regularly.

13. Contact Us

For questions, concerns, or to exercise your rights under this Privacy Policy,

By using the Services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.